Why do we collect information from you?
Need a Property is a real estate information service. To provide our Services, we use information we collect in order to:
Help you find the most relevant information for your situation by customizing our Services to optimise your experience;
Keep you connected with Need a Property across the Internet and update you with residential real estate-related news and information, if you allow us to do so;
Put you in touch with the right people to sell, buy, rent, or research residential real estate, obtain a mortgage, and to optimise the information we share with those parties to initiate a productive and efficient relationship.
Our goal in this policy is to be completely transparent about the data we collect, why we collect it, and how we use it, in order to make finding your new home a pleasant and memorable experience.
What about International users?
Your information may be maintained on and transferred to computers located outside your state, province, country or any jurisdiction. If you are located outside the United Kingdom and choose to use our Services, the information we gather will be transferred to the United Kingdom before processing. Your use of our Services and submission of any information represents your consent to such transfer.
What Information do we collect?
When you choose to use our Services we collect a variety of information including:
Information you provide. When using our Services, you may provide information about yourself, such as name, address, phone number, e-mail and details around a potential transaction. This may occur, for example, when you register on Need a Property, claim a home, correspond with a real estate agent via the Services, or complete other forms, such as a loan request. You may also provide information about a third party through the Services, for example, if you share a real estate listing with a recipient via email. We may combine this information with other information we collect from your interaction with and use of our Services or from other companies.
In addition, when you order products or services through our Services, Need a Property may collect your credit/debit card information. This information is secured using industry-standard encryption technology. Need a Property will use this information solely to complete your order and will not share this information with outside parties, except to the extent necessary to complete the order or comply with applicable law.
We also automatically receive and record information in our server logs from your browser, including your IP address, search queries, cookie information, and the listings and pages you request. We also record the details of your activity on the Services.
However, if you choose to disable cookies, many of the free features and Services on Need a Property may not operate properly. Also, the pages on the Services may include Web beacons, which are electronic files to count users who have visited that page, to identify certain cookies on the computer or other electronic device accessing that page, or to collect other related information.
Information collected from Mobile Browsers. You can easily adjust the settings on your mobile device and mobile browser regarding cookies and sharing of certain information, such as your mobile device model or the language your mobile device uses, by adjusting the privacy and security settings on your mobile device. Please refer to the instructions provided by your mobile service provider or mobile device manufacturer in order to do so.
Information collected from phone calls. Calls to Need a Property or to third parties through Need a Property may be recorded or monitored for quality assurance and customer service purposes. If a call is recorded between you and a third party, it will be deemed private information in regards to both you and the third party, and may be released to either of you.
Information collected from your interaction with our Services. We collect statistical information about how users collectively interact with our Services. Some of this information is derived from Personal Information. This statistical information is not Personal Information and cannot be tied back to you or your web browser. This type of aggregate data enables us to figure out how often users use parts of the Services so that we can make the Services appealing to as many users as possible, and improve them. As part of this use of information, we may provide aggregate information to our partners about how our users, collectively, use our site. We share this type of statistical data so that our partners also understand how often people use their services and our Services, so that they, too, may provide you with an optimal online experience. Again, we never disclose aggregate information to a partner in a manner that would identify you personally.
Is my Personal Information secure?
You need to prevent unauthorised access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your account. We endeavor to protect account information to ensure that it is kept private; however, we cannot guarantee the security of any account information. unauthorised entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time. We otherwise store all of our information, including your IP address information, using industry-standard security techniques. We do not guarantee or warrant that such techniques will prevent unauthorised access to information about you we store, Personal Information or otherwise.
How is my Information shared and used?
E-mail Communication from Us and other users. As part of our Services, you may occasionally receive email and other communications from us, such as communications relating to promotions we are offering through or related to our Services. You acknowledge and agree that by posting information on or through our Services, or requesting that we do so on your behalf, we and our agents, the landlords or tenants relevant to your request for Services, and others may send you e-mail, contact you or engage in other communications that they determine in their sole discretion relate to your profile or use of the Services.
You may opt-out of receiving such communications by following the instructions included with such emails, or emailing us at email@example.com, but then you may not have access to certain features of our Services. In addition, we and others you interact with through the Services may wish to send you a house-warming gift or other expression of appreciation, and you acknowledge and agree that we may share your Personal Information with such persons, or use your Personal Information for such purposes.
Information shared with our Agents. We employ and contract with people and other entities (referred to as our “Agents”) that perform certain tasks on our behalf and who are under our control. We may need to share Personal Information with our Agents in order to provide Services to you. Unless we tell you differently, our Agents do not have any right to use Personal Information or other information we share with them beyond what is necessary to assist us. You hereby consent to our sharing of Personal Information with our Agents.
Information disclosed pursuant to Business mergers, sales and acquisitions. In some cases, we may choose to buy or sell assets. In these types of transactions, user information is typically one of the transferred business assets. Moreover, if we, or substantially all of our assets, were acquired, or if we go out of business or enter bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of us or our assets may continue to use your Personal Information as set forth in this policy.
Information we share in connection with the Services performed for you. The information you provide, including, without limitation, your profile information, search criteria, user name, e-mail, address, and co-habitant information, may be used to facilitate and provide the services for you and transactions within our Services. This may include, without limitation, sharing your Personal Information with potential landlords, agents, brokers, co-brokers, as applicable to your request for Services; and if you are landlord, we may also share your Personal Information (such as name, listing address, etc.) to potential tenants in connection with the Services.
Information we Share with your consent. Except as set forth above, you will be notified when your Personal Information may be shared with third parties, and will be able to prevent the sharing of this information.
Can I access the Personal Information you collect from me?
We may allow you to access certain information about you for the purpose of viewing, and in certain situations, updating that information. This list will change as our Services change. When you update information, however, we often maintain a copy of the unrevised information in our records. You may request deletion of your account by sending an e-mail to our webmaster at firstname.lastname@example.org. Please note that some information may remain in our records even after deletion of your account.
Who do I contact incase I have any concerns?
If you have any questions or concerns regarding privacy using our Services, please send us a detailed message to email@example.com. We will make every effort to resolve your concerns and answer any questions.